Private video calls, text messages and meetings on Zoom might be used to ‘train’ Leave a comment

Private video calls, text messages and meetings on Zoom might be used to ‘train’ models.

The San Jose company’s new terms and conditions – which came into force in March but were spotted this month – have sparked a wave of outrage online, with users threatening to cancel their accounts over the change.

In one section of the new T+C’s, it says that customers consent to Zoom using data for purposes such as ‘machine learning or artificial intelligence (including for the purposes of training and tuning of algorithms and models).’

are commonly trained with large amounts of publicly available data, often taken from the internet – but Zoom’s move would use private customer data, raising privacy fears.

Zoom has responded with a blog post this week, claiming that the data is only used to train AI models to summarize meetings more accurately, and ІнфоПост only with customer consent.